Delivery Policy

ALLIED EXPRESS LIMITED TO CURB-SIDE DELIVERY

Cass Brothers employs trusted couriers, including Australia Post and Allied Express, to deliver your goods. By proceeding, you consent to sharing your details and delivery address with them for this purpose.

If you can't be present for delivery, Australia Post and Allied Express may allow a representative over 16 years old to accept on your behalf. Their instructions will be treated as yours.

Delivery may incur a fee, payable in addition to the product price. Our free delivery offer is subject to change without notice, with the details outlined below:

Free Delivery Policy

  1. Non-Bulky Items:

    • Free shipping is available for orders over $800 Australia-wide.

    • This offer applies only to non-bulky items shipped via Australia Post.

  2. Bulky Items:

    • Free shipping is available for orders delivered within Sydney Metro.

    • For deliveries outside Sydney Metro, shipping fees will apply.

Sydney Metro Deliveries by Cass Brothers

Drivers For Sydney Metro deliveries fulfilled by Cass Brothers’ own delivery team, the following conditions apply:

Standard Delivery Location 

• Deliveries are made to the front door or ground floor entry point of the property. 

• Stairs, steep driveways, or difficult terrain are not part of standard delivery.

Manual Handling Limitations 

• Drivers will not carry items over 25 kg per person unless suitable lifting equipment or additional assistance has been arranged. 

• Large or bulky items (e.g. baths, vanities) may require a two-person lift or special handling. Ensure an additional person is present at delivery.

No Internal Placement 

• Our drivers do not enter private residences or move items inside the home.

• Customers must arrange for someone to receive and move the goods if access is not straightforward.

Unsafe Conditions 

• Drivers may refuse to deliver if the site is deemed unsafe or likely to cause injury (e.g. wet stairs, broken pathways, steep inclines).

Delivery Times

While we strive to meet your requested delivery date, external factors can sometimes hinder this. If we can't fulfill your desired delivery date, we'll promptly inform you. Please understand that we're not responsible for missed delivery dates.

Certain orders and large/bulky items may need more time due to supplier arrangements. Our Customer Service Centre will estimate the arrival time and communicate it to you.

Cass Brothers holds no liability for any loss, damage, cost, or injury resulting from delivery time changes or delays.

To ensure a smooth delivery, provide us with comprehensive delivery address details, including:

a) Restricted access or parking

b) Restricted or limited access to the premises

c) Assistance availability for large, bulky, and fragile goods.

General

  • If delivery isn't possible due to absence, limited access, or safety concerns, a calling card will be left. Follow the instructions on the card to reschedule.

  • If the calling card instructions aren't followed within 10 working days, contact our Customer Service Centre at (02) 9119 1792 to arrange redelivery. Additional fees may apply.

  • Upon delivery, inspect and match the goods to your order. Report damaged, missing, or incorrect items promptly by calling (02) 9119 1792 or emailing petersham@cassbrothers.com.au. Faulty or damaged goods under our Returns Policy will be replaced at no extra charge.

  • You can modify undelivered orders by contacting our Customer Service Centre. Consider selecting Click & Collect for pickup.

  • Please wait for your products to arrive before booking trades