In delivering your goods Cass Brothers uses delivery drivers & couriers to deliver your goods. You agree that your details, including your Delivery Address, will be supplied to the Delivery driver & courier for the purpose of delivering your goods.

In line with the recent Coronavirus Government updates, deliveries will now be undertaken as a contactless service. There will be no signatures, drivers will get your full name and mobile number of the person accepting the delivery.

If you are not personally available to accept delivery, you may appoint a representative to accept the delivery in your place. The representative must be over 16 years of age and capable of receiving delivery on your behalf. You agree that we will be entitled to rely on your representative's instructions as if they were your own.

Delivery may attract some fee, and the fee associated is payable in addition of the purchase price of each product.

Enjoy FREE delivery within Sydney, ACT, Brisbane, Melbourne Metro* for orders over $100 on your online purchases. Our FREE delivery online offer is subject to change at any time without prior notice. This offer is only available online and is only valid for Sydney, Brisbane, Melbourne  Metro* deliveries. Excludes the following brands and products: Panelscape, Argent Baths, Pietra Bianca baths, Kaldewei Meisterstuck baths, DADOquartz baths.

ALL Storage Hot Water Systems are NOT available outside of Sydney Metro.


Delivery Times

You may request a date for delivery and we will endeavour to meet your delivery requirements. However, it is sometimes extremely difficult to ensure your delivery is received when requested due to matters out of our control. Should we be unable to satisfy your requested delivery date we will contact you as soon as possible. We take no responsibility for the failure to deliver by the requested delivery date.

Split orders and selected large and bulky items may be classified as a special order from suppliers and may take longer to be ready for delivery. You will be contacted by our Customer Service Centre who will provide you with an estimated time of arrival (ETA).

Cass Brothers is not liable for any Loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

To ensure delivery can take place, you agree to give us as much detail as possible about particular features of the Delivery Address in advance by calling our Customer Service Centre on (02) 8076 3722 after placing your Order. This includes, without limitation:

  1. a)      Restricted access or parking for our delivery vehicle;
  2. b)      Restricted or limited access to the premises; or
  3. c)      For Large, Bulky and Fragile goods, if someone will not be available to assist the delivery driver to unload the goods.



  1. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make a delivery or for any other reason delivery cannot take place, a calling card will be left. You may arrange another delivery date by you following the instructions stated on the calling card.
  2. Where you fail to follow the instructions on the calling card left for you within 10 working days of a failed delivery, you must call our Customer Service Centre on (02) 9119 1792 for further information about claiming your Order. If goods are required to be redelivered, you may be required to pay additional Delivery Fees.
  3. It is important that you inspect and test the goods and ensure the goods delivered match your Order. You must let us know about any damaged, missing and incorrect goods as soon as possible by contacting our Customer Services Centre on (02) 9119 1792 or email us at You can otherwise return goods as per clause 6. Any goods replaced under the Returns Policy due to being faulty, damaged will be delivered to you free of charge.
  4. By contacting the Customer Service Centre, orders that have not yet been dispatched may be able to be modified so you can instead collect the goods from selected Click & Collect pickup location.
  5.  Delivery for large bulky items heavier than 20kg will be taken to ground floor at street level only. 
  6. Some large, bulky and fragile goods may require more than one person to handle, it is your responsibility to provide the additional person at the delivery address.